Lyons Communications incident

Power Outage

Critical Resolved View vendor source →

Lyons Communications experienced a critical incident on July 28, 2023 affecting Cable Broadband Internet and Television and 1 more component, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 04:07 PM UTC
Resolved
Jul 28, 2023, 08:52 PM UTC
Duration
4h 45m
Detected by Pingoru
Jul 28, 2023, 04:07 PM UTC

Affected components

Cable Broadband InternetTelevisionTelephone

Update timeline

  1. investigating Jul 28, 2023, 04:07 PM UTC

    Power outage affecting Apple Valley and Eagle Canyon. Longmont Power is aware and working on it. Modems have started to come back online. If your modem does not automatically lock in, please power cycle.

  2. investigating Jul 28, 2023, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2023, 06:24 PM UTC

    Power has been restored and services are back online. We will continue to monitor.

  4. investigating Jul 28, 2023, 06:25 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 28, 2023, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 28, 2023, 08:52 PM UTC

    Power has been restored. Service is stable.