Lyons Communications experienced a critical incident on October 18, 2023 affecting Cable Broadband Internet, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 18, 2023, 01:04 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 18, 2023, 07:07 PM UTC
We are continuing to work with our service provider and have escalated this issue with them. They have dispatched a technician to investigate and are awaiting an update. We will continue to post updates here as we know more. Thank you for being a valued customer and we appreciate your patience as will work to restore your service as quickly as possible.
- monitoring Oct 18, 2023, 11:10 PM UTC
We have been able to temporarily route traffic around the affected circuit and services are restored. We sincerely apologize for the service interruption today and will continue to strive to provide you with the fastest and most reliable Internet.
- monitoring Oct 18, 2023, 11:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2023, 02:42 PM UTC
This incident has been resolved.