Lyons Communications incident

DNS outage

Notice Resolved View vendor source →

Lyons Communications experienced a notice incident on November 7, 2024 affecting Fixed Wireless Access Internet and Cable Broadband Internet and 1 more component, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 05:11 PM UTC
Resolved
Nov 11, 2024, 06:26 PM UTC
Duration
4d 1h
Detected by Pingoru
Nov 07, 2024, 05:11 PM UTC

Affected components

Fixed Wireless Access InternetCable Broadband InternetFiber Internet

Update timeline

  1. investigating Nov 07, 2024, 05:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 07, 2024, 06:32 PM UTC

    We have isolated the issue and have implemented a corrective fix. We are still investigating the root cause.

  3. resolved Nov 11, 2024, 06:26 PM UTC

    This incident has been resolved.

  4. postmortem Nov 11, 2024, 06:26 PM UTC

    Issue was caused by firewall blocking all outgoing DNS traffic.