Lynes experienced a minor incident on April 22, 2025 affecting Phone system and Analytics, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 22, 2025, 12:20 PM UTC
We are currently experiencing a very high load on our call log databases. To address this, we will be increasing system capacity tonight at 22:00. During this upgrade, there may be a brief period where some call logs might not be saved correctly. This only affects the logging of calls – the calls themselves will not be impacted and will function as normal. We apologize for any inconvenience this may cause and thank you for your patience.
- monitoring Apr 22, 2025, 09:19 PM UTC
Capacity has been incresed
- investigating Apr 23, 2025, 09:00 AM UTC
We are currently experiencing a very high load on our call log databases
- monitoring Apr 23, 2025, 10:50 AM UTC
Issue has been patched and monitored since 12:00
- resolved Apr 24, 2025, 11:45 AM UTC
Issue has been resolved since 12:00 yesterday