Lynes experienced a minor incident on January 10, 2026 affecting Phone system, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Phone system
Update timeline
- investigating Jan 10, 2026, 11:00 AM UTC
Right now, some agents in answer groups may experience being logged out and need to log in again. We are actively troubleshooting and working to restore this as soon as possible. Troubleshooting is ongoing.
- resolved Jan 10, 2026, 04:25 PM UTC
The issue has now been resolved. Thank you for your patience!