Lyanthe incident

Degraded Portal Environment

Minor Resolved View vendor source →

Lyanthe experienced a minor incident on September 20, 2023 affecting Web, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 08:57 AM UTC
Resolved
Sep 20, 2023, 10:39 AM UTC
Duration
1h 41m
Detected by Pingoru
Sep 20, 2023, 08:57 AM UTC

Affected components

Web

Update timeline

  1. identified Sep 20, 2023, 08:57 AM UTC

    We are currently investigating an issue that some customers on our Portal Environment experience 500 Internal Server Errors. Removal of browser cookies resolves this issue.

  2. resolved Sep 20, 2023, 10:39 AM UTC

    This incident has been resolved.