Luminary had 5 outages in the last 2 years totaling 18h 12m of downtime — averaging 0.2 incidents per month.
There were 5 Luminary outages since October 23, 2025 totaling 18h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Identified We are seeing elevated error rates. We've identified the issue and are implementing a resolution.
Status: Monitoring Fix should be released. We will continue monitoring.
Status: Resolved This should now be resolved.
Status: Investigating We're aware of some reports of application instability and are investigating. Affected components Application (Degraded performance)
Status: Identified We've identified the issue and are preparing a mitigation. We expect to have a resolution within 30 minutes. Affected components Application (Partial outage)
Status: Resolved We've resolved the incident and the application is back to functioning normally. Affected components Application (Operational)
Status: Identified We're seeing some percentage of document uploads failing to generate a summary and occasionally generate downstream suggestions. We've identified the issue and are implementing a resolution, which should be complete in the next hour. Summary generation should succeed on retry. Affected components Application (Degraded performance)
Status: Monitoring A change has been deployed that resolves the issue for all newly-uploaded documents. Over the next hour, we will be re-running processing for documents that were impacted by this issue and ill update again once that is complete. Affected components Application (Degraded performance)
Status: Resolved The incident has been fully resolved, and associated summaries and suggestions have been regenerated from impacted documents. For any questions or support, please reach out to [email protected] "[email protected]": mailto:[email protected]. Affected components Application (Operational)