Document processing intermittently failing

Update timeline

1. identified Apr 20, 2026, 05:06 PM UTC

   Status: Identified We're seeing some percentage of document uploads failing to generate a summary and occasionally generate downstream suggestions. We've identified the issue and are implementing a resolution, which should be complete in the next hour. Summary generation should succeed on retry. Affected components Application (Degraded performance)

2. monitoring Apr 20, 2026, 06:42 PM UTC

   Status: Monitoring A change has been deployed that resolves the issue for all newly-uploaded documents. Over the next hour, we will be re-running processing for documents that were impacted by this issue and ill update again once that is complete. Affected components Application (Degraded performance)

3. resolved Apr 21, 2026, 12:23 AM UTC

   Status: Resolved The incident has been fully resolved, and associated summaries and suggestions have been regenerated from impacted documents. For any questions or support, please reach out to [email protected] "[email protected]": mailto:[email protected]. Affected components Application (Operational)