Lucidworks Outage History

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Lucidworks had 9 outages in the last 2 years totaling 13h 33m of downtime — averaging 0.4 incidents per month.

There were 9 Lucidworks outages since July 24, 2024 totaling 13h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lucidworks.com

Minor September 8, 2025

Intermittent search failures of Connected Search sites

Detected by Pingoru
Sep 08, 2025, 11:54 AM UTC
Resolved
Sep 08, 2025, 01:15 PM UTC
Duration
1h 21m
Affected: Connected Search
Timeline · 4 updates
  1. investigating Sep 08, 2025, 12:57 PM UTC

    We are seeing an elevated error rate on search requests for our Connected Search customers. Lucidworks Engineering is actively investigating the issue, and updates will be posted here as soon as we have more information to share.

  2. investigating Sep 08, 2025, 01:00 PM UTC

    We are continuing to investigate this issue. We are seeing elevated query latency related to a critical backend search service, and are focusing our investigation there.

  3. monitoring Sep 08, 2025, 01:05 PM UTC

    The issue was due to a performance degradation with one of our 3rd-party service providers. Once their service was fully recovered, we saw recovery of the elevated Connected Search error rate. We will continue to monitor this issue to ensure it is fully resolved.

  4. resolved Sep 08, 2025, 01:15 PM UTC

    Recovery of the 3rd-party service provider's system led to recovery of our own backend search service, and Connected Search query responses have been fully functional since that time.

Read the full incident report →