Lucca incident

Some Lucca applications are experiencing degraded service.

Major Resolved View vendor source →

Lucca experienced a major incident on May 30, 2024, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 01:02 PM UTC
Resolved
May 30, 2024, 01:39 PM UTC
Duration
36m
Detected by Pingoru
May 30, 2024, 01:02 PM UTC

Update timeline

  1. investigating May 30, 2024, 01:02 PM UTC

    Some Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible. Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. identified May 30, 2024, 01:09 PM UTC

    We are aware of continued degraded service across Lucca applications. We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous constatons actuellement des performances dégradées sur les applications Lucca. Nous avons identifié la cause et sommes en train de la corriger.

  3. monitoring May 30, 2024, 01:38 PM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  4. resolved May 30, 2024, 01:39 PM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.