Lucca incident

Timmi Absences is experiencing degraded service.

Notice Resolved View vendor source →

Lucca experienced a notice incident on June 25, 2024, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 08:57 AM UTC
Resolved
Jun 25, 2024, 01:16 PM UTC
Duration
4h 18m
Detected by Pingoru
Jun 25, 2024, 08:57 AM UTC

Update timeline

  1. investigating Jun 25, 2024, 08:57 AM UTC

    Timmi Absences is experiencing degraded service. We are working to resolve this as quickly as possible. Timmi Absences rencontre actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.

  2. identified Jun 25, 2024, 09:35 AM UTC

    We are aware of continued degraded service on Timmi Absences. The incident is limited to external synchronizations (Outlook, Google Calendar, HTTP sync). We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous constatons service dégradé sur Timmi Absences. L'incident est limité aux synchronisations externes (Outlook, Google Calendar, synchronisation HTTP). Nous avons identifié une solution. Nous continuerons à surveiller la situation lors du déploiement.

  3. monitoring Jun 25, 2024, 10:30 AM UTC

    We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

  4. resolved Jun 25, 2024, 01:16 PM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.