Some Lucca applications are experiencing degraded service.

Update timeline

1. investigating Dec 13, 2024, 09:47 AM UTC

   Some clients are reporting slow performance and timeouts on certain Lucca applications. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Certains clients nous signalent des ralentissements et des timeouts sur certaines applications Lucca. Nos équipes investiguent activement le problème et travaillent à rétablir un service normal aussi rapidement que possible.

2. identified Dec 13, 2024, 10:14 AM UTC

   We are aware of continued degraded service across Lucca applications. We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous constatons actuellement des performances dégradées sur les applications Lucca. Nous avons identifié la cause et sommes en train de la corriger.

3. monitoring Dec 13, 2024, 10:31 AM UTC

   We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving. Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.

4. resolved Dec 13, 2024, 10:36 AM UTC

   Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.