Lucca experienced a notice incident on January 30, 2025, lasting 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 30, 2025, 04:18 PM UTC
Lucca is currently unavailable. We are working to resolve this as quickly as possible. Lucca est actuellement indisponible. Nous sommes en train de rétablir le service aussi rapidement que possible.
- monitoring Jan 30, 2025, 04:29 PM UTC
Lucca is currently unavailable. The root cause has been identified as a bug in our DNS management. The issue has been identified and rolled back. The update is now propagating and should take a few minutes to be fully effective globally. Lucca est actuellement indisponible. La cause racine a été identifiée : un bug au niveau de notre gestion DNS. Le problème a été identifié et la situation rétablie. Le temps de propagation de la mise à jour prendra quelques minutes avant d’être globalement effectif.
- resolved Jan 30, 2025, 04:42 PM UTC
Lucca is now fully operational. DNS propagation has completed, and all services are back online. The issue progressively affected applications between 5:13 PM and 5:33 PM. Lucca est maintenant totalement opérationnel. La propagation DNS est terminée, et tous les services sont de nouveau disponibles. L’impact s’est progressivement étalé entre 17h13 et 17h33.