Lucca incident

Authentication Issues on Lucca Mobile Applications.

Notice Resolved View vendor source →

Lucca experienced a notice incident on February 26, 2025, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 08:51 AM UTC
Resolved
Feb 26, 2025, 10:03 AM UTC
Duration
1h 11m
Detected by Pingoru
Feb 26, 2025, 08:51 AM UTC

Update timeline

  1. investigating Feb 26, 2025, 08:51 AM UTC

    Some Lucca mobile application users are currently experiencing authentication issues. We are investigating and working to resolve this as quickly as possible. Certains utilisateurs des applications mobiles Lucca rencontrent actuellement des difficultés d'authentification. Nous menons une investigation active pour rétablir le service complet dans les plus brefs délais.

  2. identified Feb 26, 2025, 09:20 AM UTC

    We have investigated and identified a fix. We will continue to monitor as this is deployed. Nous avons identifié la cause et sommes en train de la corriger.

  3. resolved Feb 26, 2025, 10:03 AM UTC

    Lucca applications are now fully available. Les applications Lucca sont maintenant totalement disponibles.