Loops incident

Elevated error rates for app.loops.so

Minor Resolved View vendor source →

Loops experienced a minor incident on November 18, 2025 affecting API and App and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:15 PM UTC
Resolved
Nov 18, 2025, 03:37 PM UTC
Duration
3h 22m
Detected by Pingoru
Nov 18, 2025, 12:15 PM UTC

Affected components

APIAppSMTP RelayWebhooks

Update timeline

  1. investigating Nov 18, 2025, 12:13 PM UTC

    We are currently investigating Cloudflare related 500's at app.loops.so.

  2. identified Nov 18, 2025, 12:15 PM UTC

    An upstream issue has been identified with Cloudflare. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  3. identified Nov 18, 2025, 12:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 18, 2025, 12:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 18, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Nov 18, 2025, 03:01 PM UTC

    Despite an initial suggestion that the issue was resolved at Cloudflare. We're still seeing a handful of errors.

  7. resolved Nov 18, 2025, 03:37 PM UTC

    This incident has been resolved.