Atlassian Loom incident

Customers unable to checkout with loom monthly plans

Notice Resolved View vendor source →

Atlassian Loom experienced a notice incident on April 14, 2025, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 07:07 PM UTC
Resolved
Apr 14, 2025, 07:34 PM UTC
Duration
26m
Detected by Pingoru
Apr 14, 2025, 07:07 PM UTC

Update timeline

  1. identified Apr 14, 2025, 07:07 PM UTC

    Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.

  2. monitoring Apr 14, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Apr 14, 2025, 07:34 PM UTC

    This issue is now resolved and customers can checkout as expected.