Lone Wolf incident

Authentisign 2.0, ZipFormPlus, and TransactionDesk Incident

Notice Resolved View vendor source →

Lone Wolf experienced a notice incident on July 1, 2025 affecting Authentisign 2.0 and Transactions (TransactionDesk Edition) and 1 more component, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 03:37 PM UTC
Resolved
Jul 01, 2025, 09:01 PM UTC
Duration
5h 23m
Detected by Pingoru
Jul 01, 2025, 03:37 PM UTC

Affected components

Authentisign 2.0Transactions (TransactionDesk Edition)Transactions (zipForm Edition)

Update timeline

  1. investigating Jul 01, 2025, 03:37 PM UTC

    Authentisign 2.0, ZipFormPlus, and TransactionDesk performance is currently degraded due to connection issues within Azure and our Data Centers. Our engineers are currently working with Microsoft team to identify the solution. We will keep you posted.

  2. investigating Jul 01, 2025, 06:44 PM UTC

    We implemented a workaround to restore service. We are starting to see the integrations working. We are still working with the Microsoft team on a permanent fix. We will keep you posted.

  3. resolved Jul 01, 2025, 09:01 PM UTC

    Microsoft made a change on their end that fixed the issue. We have confirmed that the integration between Authentisign 2.0, TransactionDesk, and ZipformPlus is now back to normal performance. We are now waiting for Microsoft to provide the root cause.