Logto incident

EU auth service timeout

Minor Resolved View vendor source →

Logto experienced a minor incident on July 3, 2026 affecting Status by service (Auth service (Europe)) and Status by service (Auth service (Europe)), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 02:01 AM UTC
Resolved
Jul 03, 2026, 02:52 AM UTC
Duration
51m
Detected by Pingoru
Jul 03, 2026, 02:01 AM UTC

Affected components

Status by service (Auth service (Europe))Status by service (Auth service (Europe))

Update timeline

  1. investigating Jul 03, 2026, 02:01 AM UTC

    We acknowledge that the EU service is experiencing timeouts. We are investigating the issue and will share updates as soon as we have more information.

  2. resolved Jul 03, 2026, 02:52 AM UTC

    We have applied a temporary fix, and the EU service should be operating normally now. We are continuing to investigate the root cause.