Logto experienced a minor incident on November 4, 2025 affecting Status by service (Auth service (US)) and Status by service (Auth service (Japan)) and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Auth service (US))Status by service (Auth service (Japan))Status by service (Auth service (US))Status by service (Auth service (Japan))
Update timeline
- investigating Nov 04, 2025, 09:36 PM UTC
We're investigating elevated error rates and timeouts affecting the US region.
- resolved Nov 05, 2025, 12:36 AM UTC
The incident was traced to transient network jitter from our cloud provider. Service performance has recovered, and we’ll continue to monitor for any recurrence.