Logto experienced a minor incident on November 4, 2025 affecting Status by service (Auth service (US)) and Status by service (Auth service (Japan)), lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Auth service (US))Status by service (Auth service (Japan))
Update timeline
- investigating Nov 04, 2025, 09:36 PM UTC
We're investigating elevated error rates and timeouts affecting the US region.
- resolved Nov 05, 2025, 12:36 AM UTC
The incident was traced to transient network jitter from our cloud provider. Service performance has recovered, and we’ll continue to monitor for any recurrence.