Logto experienced a major incident on November 18, 2025 affecting Status by service (Cloud service) and Status by service (Auth service (Europe)) and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))
Update timeline
- investigating Nov 18, 2025, 11:40 AM UTC
We’re experiencing service disruption due to a Cloudflare outage affecting our infrastructure. Authentication requests may fail for some tenants. We’re monitoring the upstream issue and will update once recovery progresses.
- resolved Nov 18, 2025, 02:30 PM UTC
All authentication services are now fully restored. Traffic is back to normal. We’ll keep monitoring.