Logto experienced a minor incident on November 19, 2025 affecting Status by service (Auth service (US)), lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Auth service (US))
Update timeline
- investigating Nov 19, 2025, 06:10 PM UTC
We’re seeing elevated errors on the US auth service and are investigating.
- resolved Nov 19, 2025, 07:25 PM UTC
Our components were healthy throughout. Upstream infrastructure logs showed 5xx responses and timeouts, while our own service logs showed no corresponding errors. This indicates an issue in the underlying platform. We’re continuing to confirm.