Logto experienced a minor incident on December 1, 2025 affecting Status by service (Cloud service) and Status by service (Auth service (Europe)), lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Cloud service)Status by service (Auth service (Europe))
Update timeline
- investigating Dec 01, 2025, 09:56 AM UTC
We observed a sudden traffic spike from a single tenant that caused elevated response times for some Logto Cloud tenants. The load originated from an unexpected pattern and triggered protective limits on our side. We began investigation immediately.
- resolved Dec 01, 2025, 11:45 AM UTC
The abnormal traffic source was contained and affected domains were temporarily blocked. Performance returned to normal for all tenants. We’re contacting the customer involved to verify intent and ensure proper setup going forward.