Logto experienced a minor incident on January 9, 2026 affecting Status by service (Cloud service) and Status by service (Auth service (Europe)) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))
Update timeline
- investigating Jan 09, 2026, 12:01 AM UTC
We’re investigating an issue affecting authentication due to a JWT signing key problem. You may see sign-in failures across Logto services, including the Console.
- resolved Jan 10, 2026, 12:39 AM UTC
Postmortem is available at here.