Logto experienced a minor incident on April 28, 2024 affecting Status by service (Auth service (Europe)), lasting 9h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2024, 12:00 AM UTC
We've noticed the increasing status code 500 error reports and we're investigating it.
- resolved Apr 28, 2024, 09:51 AM UTC
Root Cause: Our Azure database experienced downtime due to an unknown issue. Here's the communication we received from Azure: Unknown Reason Status: At 08:18 PM, Saturday, 27 April 2024 UTC, the Azure monitoring system detected an issue with your resource logto-eu: Your Azure Database for PostgreSQL - Flexible server is currently unavailable. We are actively working to resolve the problem. We're contacting the Azure team to see how we can mitigate similar issues in the future.