Logto experienced a minor incident on February 19, 2024 affecting Status by service (Cloud service) and Status by service (Auth service (Europe)), lasting 30d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Status by service (Cloud service)Status by service (Auth service (Europe))
Update timeline
- investigating Feb 19, 2024, 06:43 AM UTC
We have recently detected several false positives related to timeouts. Although the services were operational, incidents were still triggered. We are investigating this to ensure a more accurate display of status.
- resolved Mar 20, 2024, 09:00 AM UTC
The false positive timeout issue has been mitigated recently after adding BetterStack IPs to the whitelist. We've cleaned up those incidents for accuracy. We'll keep an eye on it.