LogMeIn GoTo APIs Outage History

LogMeIn GoTo APIs is up right now

LogMeIn GoTo APIs had 36 outages in the last 2 years totaling 34h 52m of downtime — averaging 1.5 incidents per month.

There were 36 LogMeIn GoTo APIs outages since July 9, 2025 totaling 34h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.goto.com/

Major September 25, 2025

GoTo Connect - missing call event notifications

Detected by Pingoru
Sep 25, 2025, 06:25 PM UTC
Resolved
Sep 25, 2025, 08:25 PM UTC
Duration
2h
Affected: GoTo Connect API
Timeline · 3 updates
  1. identified Sep 25, 2025, 06:25 PM UTC

    Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution We will provide another update shortly.

  2. monitoring Sep 25, 2025, 08:13 PM UTC

    Our engineers have implemented a fix and are seeing a correction in notification traffic. Our engineers are now monitoring for stability. We will continue monitoring the situation and provide a final update shortly.

  3. resolved Sep 25, 2025, 08:25 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Notice September 22, 2025

GoTo Connect – PSTN Call Disruption (Brazil)

Detected by Pingoru
Sep 22, 2025, 04:21 PM UTC
Resolved
Sep 22, 2025, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 22, 2025, 04:21 PM UTC

    On September 22nd, from 14:15 UTC until 15:40 UTC, a subset of GoTo Connect customers may have experienced issues completing inbound and outbound PSTN calls in Brazil due to a network incident impacting a third-party service provider. Immediately after the root cause of the issue was discovered, it was promptly mitigated. We have confirmed that service has been restored and systems are operational at this time. We are continuing to monitor closely to ensure ongoing stability. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Read the full incident report →

Major September 18, 2025

Contact Center – Call Queues and Contact Center – Issues logging into queues

Detected by Pingoru
Sep 18, 2025, 05:59 PM UTC
Resolved
Sep 18, 2025, 06:18 PM UTC
Duration
19m
Affected: Contact Center
Timeline · 4 updates
  1. investigating Sep 18, 2025, 05:59 PM UTC

    We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Sep 18, 2025, 06:01 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Sep 18, 2025, 06:03 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Sep 18, 2025, 06:18 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major August 25, 2025

GoTo Connect - Issues with Outbound Calls - APAC region

Detected by Pingoru
Aug 25, 2025, 03:38 AM UTC
Resolved
Aug 25, 2025, 04:36 AM UTC
Duration
57m
Affected: PSTN Calls - Outbound
Timeline · 4 updates
  1. investigating Aug 25, 2025, 03:38 AM UTC

    We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers from the APAC region may be experiencing issues while making outbound calls Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 25, 2025, 04:28 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 25, 2025, 04:30 AM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 25, 2025, 04:36 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major August 20, 2025

Grasshopper - Issue with web portal and outgoing calls

Detected by Pingoru
Aug 20, 2025, 06:19 PM UTC
Resolved
Aug 20, 2025, 07:33 PM UTC
Duration
1h 14m
Affected: Grasshopper
Timeline · 4 updates
  1. investigating Aug 20, 2025, 06:19 PM UTC

    We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 20, 2025, 06:33 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 20, 2025, 07:06 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 20, 2025, 07:33 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major August 20, 2025

GoTo Connect - Incoming PSTN calls issue in Brazil

Detected by Pingoru
Aug 20, 2025, 05:58 PM UTC
Resolved
Aug 20, 2025, 06:21 PM UTC
Duration
23m
Affected: PSTN Calls - Inbound
Timeline · 4 updates
  1. investigating Aug 20, 2025, 05:58 PM UTC

    We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 20, 2025, 06:03 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 20, 2025, 06:13 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 20, 2025, 06:21 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 31, 2025

GoTo App/Web - inbound/outbound call failure

Detected by Pingoru
Jul 31, 2025, 02:54 PM UTC
Resolved
Jul 31, 2025, 03:10 PM UTC
Duration
16m
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 4 updates
  1. investigating Jul 31, 2025, 02:54 PM UTC

    We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 31, 2025, 03:00 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jul 31, 2025, 03:03 PM UTC

    Our engineers have corrected the issue and we are receiving reports that calling is working as expected. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jul 31, 2025, 03:10 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 30, 2025

GoToMyPC Host page is not loading

Detected by Pingoru
Jul 30, 2025, 02:04 PM UTC
Resolved
Jul 30, 2025, 04:07 PM UTC
Duration
2h 2m
Affected: GoToMyPC
Timeline · 4 updates
  1. investigating Jul 30, 2025, 02:04 PM UTC

    We are actively investigating reports that some GoToMyPC customers may be experiencing issue with GoToMyPC Mycomputer Page. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 30, 2025, 02:30 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jul 30, 2025, 03:35 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jul 30, 2025, 04:07 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 24, 2025

GoTo Connect - Multiple notifications of inbound calls in APAC

Detected by Pingoru
Jul 24, 2025, 01:39 AM UTC
Resolved
Jul 24, 2025, 05:10 AM UTC
Duration
3h 31m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - Inbound
Timeline · 6 updates
  1. investigating Jul 24, 2025, 01:39 AM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 24, 2025, 02:05 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner. We will provide another update shortly.

  3. identified Jul 24, 2025, 03:00 AM UTC

    Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.

  4. identified Jul 24, 2025, 04:16 AM UTC

    Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.

  5. monitoring Jul 24, 2025, 04:28 AM UTC

    Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved Jul 24, 2025, 05:10 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 9, 2025

Pro and Central Login error

Detected by Pingoru
Jul 09, 2025, 05:30 AM UTC
Resolved
Jul 09, 2025, 05:53 AM UTC
Duration
22m
Affected: Pro/CentralHamachi
Timeline · 4 updates
  1. investigating Jul 09, 2025, 05:30 AM UTC

    We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" while logging in to their accounts.

  2. identified Jul 09, 2025, 05:34 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jul 09, 2025, 05:42 AM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jul 09, 2025, 05:53 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →