LogicMonitor incident

LogicMonitor is currently investigating potential impacts to our Account Access Component(s).

Notice Resolved View vendor source →

LogicMonitor experienced a notice incident on August 26, 2025 affecting Account Access, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 05:11 AM UTC
Resolved
Aug 26, 2025, 06:33 AM UTC
Duration
1h 22m
Detected by Pingoru
Aug 26, 2025, 05:11 AM UTC

Affected components

Account Access

Update timeline

  1. investigating Aug 26, 2025, 05:11 AM UTC

    LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.

  2. identified Aug 26, 2025, 06:19 AM UTC

    We have identified the issue and impact is only limited to subset of customers. Backend team will be implementing a fix soon. We will provide further updates once they can assess the situation. Estimated time to update ~3 hours.

  3. resolved Aug 26, 2025, 06:33 AM UTC

    This incident has been resolved.