LogicMonitor incident

LogicMonitor is currently investigating potential impacts to our Graphing Component(s).

Notice Resolved View vendor source →

LogicMonitor experienced a notice incident on October 10, 2025 affecting Graphing, lasting 9h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 04:46 AM UTC
Resolved
Oct 10, 2025, 02:18 PM UTC
Duration
9h 32m
Detected by Pingoru
Oct 10, 2025, 04:46 AM UTC

Affected components

Graphing

Update timeline

  1. investigating Oct 10, 2025, 04:46 AM UTC

    LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.

  2. investigating Oct 10, 2025, 08:58 AM UTC

    We are further investigating the issue related to graphs not loading for small subset of customer in us-east-1 region. Further internal development teams are checking on the root cause and possible steps that can be taken to mitigate the issue. We will provide next update in approx 3 hours

  3. identified Oct 10, 2025, 11:55 AM UTC

    The issue has been identified which is limited to resources used by the particular datasource. Team is further checking on what has caused this but also proposed the workaround to the impacted customer which would help resolve the issue further.

  4. resolved Oct 10, 2025, 02:18 PM UTC

    This incident has been resolved.