LogicMonitor incident

LogicMonitor is currently investigating potential impacts to our Logs Component(s).

Minor Resolved View vendor source →

LogicMonitor experienced a minor incident on November 13, 2025 affecting Other, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 06:50 PM UTC
Resolved
Nov 13, 2025, 07:31 PM UTC
Duration
41m
Detected by Pingoru
Nov 13, 2025, 06:50 PM UTC

Affected components

Other

Update timeline

  1. investigating Nov 13, 2025, 06:50 PM UTC

    LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.

  2. identified Nov 13, 2025, 07:08 PM UTC

    We are currently investigating an issue that resulted in a delay of log messages in the EMEA West region due to upstream maintenance performed by one of our infrastructure providers. While the underlying cause has been identified, some customers may continue to experience intermittent delays or performance degradation in log processing. Our teams are actively working to resolve the residual impact and restore full service performance. We'll continue to provide updates as progress is made. We appreciate your patience and understanding.

  3. monitoring Nov 13, 2025, 07:25 PM UTC

    The underlying issue causing delayed log message processing in the EMEA West region has been addressed. Log delivery and performance have returned to normal levels, and we are continuing to monitor closely to ensure full stability. Thank you for your patience while we confirmed recovery.

  4. resolved Nov 13, 2025, 07:31 PM UTC

    This incident has been resolved.