LogicMonitor incident

LogicMonitor is currently investigating potential impacts to our Account Access Component(s).

Notice Resolved View vendor source →

LogicMonitor experienced a notice incident on November 15, 2025 affecting Account Access, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2025, 12:59 AM UTC
Resolved
Nov 15, 2025, 02:26 AM UTC
Duration
1h 27m
Detected by Pingoru
Nov 15, 2025, 12:59 AM UTC

Affected components

Account Access

Update timeline

  1. investigating Nov 15, 2025, 12:59 AM UTC

    LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.

  2. identified Nov 15, 2025, 01:21 AM UTC

    We have identified the root cause of the ongoing service disruption and have begun implementing remediation steps. Initial indicators show system performance is improving. We continue to monitor closely and will provide further updates as more information becomes available.

  3. monitoring Nov 15, 2025, 01:31 AM UTC

    We have implemented a fix and are observing positive results. System performance is continuing to stabilize. We will continue monitoring closely and will post another update once the issue is fully resolved and service is confirmed to be operating normally.

  4. resolved Nov 15, 2025, 02:26 AM UTC

    This incident has been resolved.