Locomote incident

Travel Management Platform outage

Major Resolved View vendor source →

Locomote experienced a major incident on April 7, 2016, lasting 17h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2016, 06:04 AM UTC
Resolved
Apr 07, 2016, 11:58 PM UTC
Duration
17h 53m
Detected by Pingoru
Apr 07, 2016, 06:04 AM UTC

Update timeline

  1. identified Apr 07, 2016, 06:04 AM UTC

    We are aware of an outage that is causing the Travel Management Platform to display a "500" error. We are aware of the cause and expect the issue to be resolved soon.

  2. identified Apr 07, 2016, 06:11 AM UTC

    This issue has been resolved for the majority of our clients. We expect the issue to be fully resolved for everyone soon. We apologise for the inconvenience.

  3. identified Apr 07, 2016, 07:06 AM UTC

    Some functionality relating to the Messages feature is degraded. We are working on restoring this functionality and apologise for the inconvenience.

  4. monitoring Apr 07, 2016, 08:17 AM UTC

    Functionality has now been restored. We will continue to monitor and apologise for the inconvenience.

  5. resolved Apr 07, 2016, 11:58 PM UTC

    No further issues have been observed or reported in the last several hours so this incident has been resolved. We apologise for the inconvenience.