Locomote experienced a minor incident on December 12, 2016, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 12, 2016, 12:58 AM UTC
We are aware of an issue that is causing some emails not to be sent, some profiles not to be exported and some trips to appear incorrectly (or not at all) on the TMC dashboard. We are working to get a fix out as quickly as possible.
- identified Dec 12, 2016, 01:48 AM UTC
We have identified the root cause for most, or possibly all of the current issues. We are reprocessing queues of emails, profile exports and other background jobs now, so most issues should be resolved in the next 15 minutes or so. We are investigating which, if any, of this morning's reported issues have not been resolved.
- monitoring Dec 12, 2016, 02:48 AM UTC
The majority of the issues from earlier today appear to now be resolved. We will continue to monitor this closely. There are a handful of profiles that are yet to be exported, which we are investigating.
- resolved Dec 12, 2016, 04:06 AM UTC
We have successfully exported the remaining profiles, and the feedback we are receiving indicates that all the issues from earlier today have been resolved. If you are still experiencing difficulties, please contact us at [email protected]. Please accept our apologies for any inconvenience caused.