Locomote incident

IMPORTANT Locomote Status Update - Unable to reset password in browsers other than Internet Explorer

Locomote experienced a minor incident on March 28, 2019 affecting Travel Management Platform, lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started: Mar 28, 2019, 02:59 AM UTC
Resolved: Apr 01, 2019, 10:26 PM UTC
Duration: 4d 19h
Detected by Pingoru: Mar 28, 2019, 02:59 AM UTC

Affected components

Travel Management Platform

Update timeline

investigating Mar 28, 2019, 02:59 AM UTC

We are aware of an issue where some users may not be able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This is due to CAPTCHA not properly loading, which is required to validate the password reset. If you need to book a trip on Locomote in the interim, then please contact your Travel Arranger or Company Administrator to book on your behalf. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.
resolved Apr 01, 2019, 10:26 PM UTC

We have now fixed an issue where some users were not able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This was due to CAPTCHA not properly loading, which is required to validate the password reset. We sincerely apologise for any inconvenience this may have caused.