Locomote incident
***IMPORTANT*** Locomote Status Update - Error message when selecting a seat at checkout
Locomote experienced a major incident on April 1, 2019 affecting Travel Management Platform, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2019, 01:46 AM UTC
Locomote is aware of and is currently investigating an issue in which travellers are unable to progress past the check out page in order to complete their bookings. The traveller will receive an error message stating “Error unmarshalling message body: Expected” We advise that customers should contact their Travel Management Company in order to complete any bookings. We apologise for any inconvenience that this will cause and will continue to update users with the outcome.
- investigating Apr 01, 2019, 01:48 AM UTC
We are continuing to investigate an issue on the Locomote Corporate Travel Platform in which travellers are unable to progress past the checkout page, after selecting a seat. The traveller will receive an error message stating “Error unmarshalling message body: Expected.” We advise that customers should contact their Travel Management Company if they require specific seat selection in the interim, or to book without seat selection in order to complete any bookings. We apologise for any inconvenience that this will cause and we will continue to update users with the outcome.
- resolved Apr 03, 2019, 10:25 PM UTC
The issue in which travellers were unable to progress past the checkout due to an error “Error unmarshalling message body: Expected” has now be Resolved. You should be able to select seats at checkout as normal. We sincerely apologise for any inconvenience that this may have caused.