Locomote experienced a critical incident on March 21, 2023 affecting Travel Management Platform, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Travel Management Platform
Update timeline
- investigating Mar 21, 2023, 01:10 AM UTC
We are continuing to investigate this issue.
- investigating Mar 21, 2023, 01:11 AM UTC
Issue resolved, post-mortem notes to follow.
- resolved Mar 21, 2023, 01:11 AM UTC
Issue resolved, post-mortem notes to follow.
- postmortem Mar 21, 2023, 08:52 AM UTC
Today the Locomote platform experienced a service interruption due to an SSL certificate expiring. During the outage, users received an "Invalid SSL Certificate" error when accessing the Locomote platform from their web browser. The tech team resolved the issue promptly and will ensure it does not reoccur in the future. We want to apologise for any inconvenience caused.