Locomote experienced a minor incident on January 21, 2016, lasting 7d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jan 21, 2016, 01:54 AM UTC
The booking tool is not loading for some users. Often it will load on subsequent attempts. We have identified that the source of this issue is an external party and are working with them to resolve this issue urgently.
- identified Jan 21, 2016, 06:38 AM UTC
We are continuing to work with the external party on a fix. We are also investigating the possibility of implementing our own workaround, in case that can be completed quicker.
- monitoring Jan 21, 2016, 11:33 PM UTC
Locomote has deployed a workaround for this issue, and early testing is positive. We will continue to monitor, and work towards a permanent fix.
- monitoring Jan 22, 2016, 05:35 AM UTC
We are continuing to monitor this issue. The workaround deployed this morning is continuing to work well.
- monitoring Jan 25, 2016, 06:01 AM UTC
We are continuing to monitor this issue. The workaround deployed on Friday is continuing to work well.
- monitoring Jan 27, 2016, 12:07 AM UTC
Our workaround is continuing to work well. A permanent fix from the external party involved in this incident is under development; we will advise when it is in place.
- monitoring Jan 27, 2016, 09:54 PM UTC
The external party involved in this incident has released a fix for this issue. We will continue to monitor.
- resolved Jan 29, 2016, 12:42 AM UTC
This issue is resolved. There have been no occurrences of this issue since the fix was released.