Locomote incident

****IMPORTANT**** Unable to book a hotel with flights in the same trip

Major Resolved View vendor source →

Locomote experienced a major incident on April 24, 2019 affecting Corporate Booking Tool, lasting 8d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2019, 04:05 AM UTC
Resolved
May 02, 2019, 10:17 PM UTC
Duration
8d 18h
Detected by Pingoru
Apr 24, 2019, 04:05 AM UTC

Affected components

Corporate Booking Tool

Update timeline

  1. investigating Apr 24, 2019, 04:05 AM UTC

    We are aware of an issue where some users may not be able to book a hotel with flights (when using On Account as payment) in the same trip. You can however book a hotel separate to the flights. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.

  2. identified Apr 25, 2019, 10:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 02, 2019, 10:17 PM UTC

    The issue in which travellers were unable to book a hotel with flights has been Resolved. You will now be able to successfully book Flights, Hotels and Cars in the same booking.. We sincerely apologise for any inconvenience that this may have caused.