Locally experienced a minor incident on March 6, 2023 affecting Store Locators and Product Locators and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 02:29 PM UTC
We are currently investigating an issue with one of our upstream data providers causing store information to be missing or outdated.
- identified Mar 06, 2023, 02:43 PM UTC
A restore from a recent backup has been performed. Our upstream provider identified the reason for the missing information and is working on a solution.
- identified Mar 06, 2023, 05:40 PM UTC
Our downstream provider gave an update on their solution, but no exact ETA has been given. Our backup is in place, but updates to store information will be delayed.
- identified Mar 07, 2023, 12:16 AM UTC
The issue has been resolved for most stores. A smaller subset of stores remain affected, however. Our upstream provider is still working to resolve the issue.
- resolved Mar 07, 2023, 03:08 PM UTC
This incident has been resolved.