LoanPro Outage History

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LoanPro had 13 outages in the last 2 years totaling 31h 46m of downtime — averaging 0.5 incidents per month.

There were 13 LoanPro outages since August 27, 2024 totaling 31h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status-loanpro.simnang.com

Major August 3, 2026

SaaS/Shared Environment Access

Detected by Pingoru
Aug 03, 2026, 06:47 PM UTC
Resolved
Aug 03, 2026, 07:46 PM UTC
Duration
58m
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS API
Timeline · 3 updates
  1. investigating Aug 03, 2026, 06:58 PM UTC

    The LoanPro Shared Environment is currently experiencing connectivity issues and is unreachable for some users.

  2. monitoring Aug 03, 2026, 07:05 PM UTC

    A fix has been implemented to restore connectivity for all impacted users and we are monitoring the results.

  3. resolved Aug 03, 2026, 07:46 PM UTC

    Monitoring has shown that since the update at 01:05pm MDT there have been no connectivity issues for any users in the Shared Enviornment.

Read the full incident report →

Notice July 4, 2026

Monitoring — AWS Service Event (us-east-1)

Detected by Pingoru
Jul 04, 2026, 08:35 PM UTC
Resolved
Jul 04, 2026, 09:47 PM UTC
Duration
1h 12m
Timeline · 2 updates
  1. monitoring Jul 04, 2026, 08:35 PM UTC

    AWS has reported increased error rates affecting several services in its US-EAST-1 region, including ECS and Fargate task launches and EC2 APIs. These are AWS infrastructure services that LoanPro runs on. At this time, we have observed no impact to the LoanPro application or customer operations. All systems are functioning normally. Our engineering team is aware of the AWS event and is actively monitoring our environment. If we detect any impact to LoanPro services, we will update this status page immediately. You can follow AWS's live updates directly on the AWS Health Dashboard: https://health.aws.amazon.com/health/status

  2. resolved Jul 04, 2026, 09:47 PM UTC

    Resolved: AWS Service Disruption The AWS issues have been fully resolved. All LoanPro systems are operating normally and experienced no degradation during the event. We have verified stable performance across the platform. Thank you for your patience.

Read the full incident report →

Minor May 8, 2026

AWS Service Degradation

Detected by Pingoru
May 08, 2026, 01:54 AM UTC
Resolved
May 08, 2026, 06:44 AM UTC
Duration
4h 50m
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
Timeline · 6 updates

Read the full incident report →

Major July 28, 2025

SaaS - Secure Payment Processing Errors

Detected by Pingoru
Jul 28, 2025, 10:16 PM UTC
Resolved
Jul 28, 2025, 11:03 PM UTC
Duration
47m
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
  1. investigating Jul 28, 2025, 10:16 PM UTC

    We're currently investigating an issue preventing LoanPro (LMS) from sending payment information to SecurePayments. This is impacting our SaaS environment only; VPC (PSaaS) customers are not affected. We'll provide updates as soon as we have more information.

  2. resolved Jul 28, 2025, 11:03 PM UTC

    The root cause of the issue has been identified and resolved, attributed to a database incompatibility. We are now in the process of compiling and transmitting all pending payments for processing via SecurePayments. All current payments are now processing successfully. We will be reaching out to all affected customers individually to provide a specific resolution tailored to their configuration. Your patience during this time is greatly appreciated.

Read the full incident report →

Notice July 3, 2025

Potential Service Disruption due to AWS Outage in US-East-1 Region

Detected by Pingoru
Jul 03, 2025, 01:30 AM UTC
Resolved
Jul 03, 2025, 02:34 AM UTC
Duration
1h 4m
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
  1. monitoring Jul 03, 2025, 01:30 AM UTC

    We are currently monitoring a series of outages reported by Amazon Web Services (AWS) in their us-east-1 region, which may have the potential to impact services for some of our clients. At this time, we have not received any reports of direct client impact. Our systems are being closely monitored, and we are in communication with AWS to stay informed of their progress in resolving these issues. For the most current and detailed information on the outages, we encourage our clients to visit the official AWS status page: https://health.aws.amazon.com/health/status We will continue to provide updates as more information becomes available or if the situation changes.

  2. resolved Jul 03, 2025, 02:34 AM UTC

    AWS has marked their incident as resolved. No major outages reported in our system.

Read the full incident report →

Notice June 30, 2025

LoanPro Login Impacting Some Users

Detected by Pingoru
Jun 30, 2025, 07:48 PM UTC
Resolved
Jul 01, 2025, 12:58 AM UTC
Duration
5h 10m
Affected: LoanPro - LMS Web Application
Timeline · 5 updates
  1. investigating Jun 30, 2025, 07:48 PM UTC

    We are actively investigating an issue that is preventing agents with Multi-Factor Authentication (MFA) enabled from logging into LoanPro. Our team is working to resolve this as quickly as possible. We will provide updates on our progress here.

  2. identified Jun 30, 2025, 08:45 PM UTC

    Our investigation has pinpointed the problem to a communication gap where our MFA system was not receiving updates regarding our session cache. This led to a misalignment in session validation. Our engineering team is currently developing and deploying a targeted solution to rectify this. We appreciate your patience as we work to implement this fix and restore seamless login experiences. We will post our next update here with further details on our progress.

  3. identified Jun 30, 2025, 10:37 PM UTC

    We are continuing to work on a fix for this issue and will provide more updates as we know more.

  4. monitoring Jun 30, 2025, 10:46 PM UTC

    We have implemented a fix and are monitoring the results. Users should be able to log in with MFA Functionality. We will post more updates on the resolution.

  5. resolved Jul 01, 2025, 12:58 AM UTC

    This incident is now resolved. We're actively working on a solution to enforce alignment between our MFA solution and our session cache. We appreciate your patience while we addressed this issue.

Read the full incident report →

Minor February 24, 2025

SaaS - Login Issues Reported for some clients

Detected by Pingoru
Feb 24, 2025, 11:04 PM UTC
Resolved
Feb 25, 2025, 12:25 AM UTC
Duration
1h 21m
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
  1. identified Feb 24, 2025, 11:04 PM UTC

    We have identified an issue with our MFA service preventing some users with this feature from being able to log in to the SaaS environment. We are looking into the issue and will provide updates here. Please reach out to our support team if you are impacted at [email protected]. All other functions, such as API, payment processing, and loan calculations, are working as expected. Thank you for your patience.

  2. resolved Feb 25, 2025, 12:25 AM UTC

    We have resolved the issue, any impacted client can now log in and resume operations. Thank you for your patience.

Read the full incident report →

Notice January 9, 2025

LoanPro Login

Detected by Pingoru
Jan 09, 2025, 09:40 PM UTC
Resolved
Jan 09, 2025, 09:40 PM UTC
Duration
—
Affected: LoanPro - LMS Web Application
Timeline · 1 update
  1. resolved Jan 09, 2025, 09:40 PM UTC

    Some users may have experienced difficulty logging into LoanPro between 1:50 and 2:04 pm Mountain Time in the SaaS environment. This has been corrected and all users are now able to access their accounts. API services remained fully operational throughout this period, and all API requests were processed without interruption.

Read the full incident report →

Major December 13, 2024

Intermittent Login Issues Due to AWS Outage

Detected by Pingoru
Dec 13, 2024, 02:53 AM UTC
Resolved
Dec 13, 2024, 04:51 AM UTC
Duration
1h 58m
Affected: LoanPro - LMS Web Application
Timeline · 4 updates
  1. monitoring Dec 13, 2024, 02:53 AM UTC

    We are aware of an issue affecting some users' ability to log in to LoanPro. This is due to degraded service with Amazon Web Services (AWS) related to their Single Sign On authentication systems. Our internal systems are all operational, and services such as API calls, payment processing, autopays, webhooks, and notifications are unaffected. We are actively monitoring the situation and working with AWS to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause. You are able to view the incident with AWS here: https://health.aws.amazon.com/health/status

  2. monitoring Dec 13, 2024, 03:22 AM UTC

    AWS SSO services appear to be coming back online. We are able to see successful login attempts across all platforms. AWS expects to see increased success rates over the next 60 minutes. We are continuing to monitor, and will provide updates as login services are fully restored.

  3. monitoring Dec 13, 2024, 04:08 AM UTC

    Our internal monitoring tools indicate that login success rates have now exceeded 90%. The AWS login issue is nearly fully resolved. If you are still encountering login difficulties, please refresh your page and attempt to log in again. We will provide a final update once AWS announces the full resolution of the AWS SSO Cognito issue.

  4. resolved Dec 13, 2024, 04:51 AM UTC

    AWS has officially confirmed the full resolution of the SSO Cognito service. We sincerely appreciate your patience and apologize for any inconvenience this may have caused.

Read the full incident report →

Notice September 24, 2024

Borrower Portal Login Minitoring

Detected by Pingoru
Sep 24, 2024, 03:18 PM UTC
Resolved
Sep 24, 2024, 03:49 PM UTC
Duration
30m
Timeline · 2 updates
  1. investigating Sep 24, 2024, 03:18 PM UTC

    We have identified an error with borrowers' inability to log in to the portal. We are currently investigating the issue and will keep this page updated as we learn more.

  2. resolved Sep 24, 2024, 03:49 PM UTC

    This incident has been resolved. Thanks for your patience.

Read the full incident report →

Notice August 27, 2024

HubSpot Service Degradation - Active Monitoring

Detected by Pingoru
Aug 27, 2024, 03:32 PM UTC
Resolved
Aug 27, 2024, 04:20 PM UTC
Duration
48m
Timeline · 2 updates
  1. monitoring Aug 27, 2024, 03:32 PM UTC

    LoanPro is actively monitoring Hubspot's Service Degradation. This currently impacts any clients submitting Support Tickets through the LoanPro Help System. There is no impact on any other LoanPro system performance or functionality. We will provide updates as needed. Clients can monitor this situation directly from the Hubspot status page: https://status.hubspot.com/ Thank you for your patience.

  2. resolved Aug 27, 2024, 04:20 PM UTC

    HubSpot has reported the issue as resolved. No impact on any LoanPro system performance or functionality was observed. The Hubspot status page can be found here - https://status.hubspot.com/ Thank you.

Read the full incident report →