Litmus incident

There is currently a delay in processing email analytics opens.

Minor Resolved View vendor source →

Litmus experienced a minor incident on June 15, 2023 affecting Email Analytics, lasting 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 07:38 PM UTC
Resolved
Jun 16, 2023, 01:39 PM UTC
Duration
18h
Detected by Pingoru
Jun 15, 2023, 07:38 PM UTC

Affected components

Email Analytics

Update timeline

  1. identified Jun 15, 2023, 07:38 PM UTC

    There is currently a delay in processing email analytics opens. This issue began on June 13th. This issue is resulting in our in-app display of tracking code information not including the opens generated from June 13th onwards. No EA data has been lost. The issue has been identified and a fix is being implemented.

  2. monitoring Jun 15, 2023, 07:50 PM UTC

    A fix has been implemented and we are monitoring the service as it catches up.

  3. resolved Jun 16, 2023, 01:39 PM UTC

    This has been resolved and EA data should be caught up.