Litmus incident

Intermittent 500 errors in the Litmus app

Minor Resolved View vendor source →

Litmus experienced a minor incident on September 4, 2023 affecting Litmus Application, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2023, 03:08 PM UTC
Resolved
Sep 05, 2023, 08:31 PM UTC
Duration
1d 5h
Detected by Pingoru
Sep 04, 2023, 03:08 PM UTC

Affected components

Litmus Application

Update timeline

  1. investigating Sep 04, 2023, 03:08 PM UTC

    We are currently investigating intermittent 500 errors when taking actions in the Litmus app.

  2. investigating Sep 04, 2023, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 04, 2023, 10:14 PM UTC

    We are continuing to investigate the root cause of the issue. A retry solution is in place to reduce the frequency of the errors.

  4. identified Sep 05, 2023, 02:04 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 05, 2023, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 05, 2023, 08:31 PM UTC

    This incident has been resolved.