Litmus experienced a major incident on January 9, 2024 affecting Litmus Personalize, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2024, 05:47 PM UTC
We're currently investigating an issue affecting some of our Litmus Personalize content servers in the EU region. We're working to mitigate the impact while we identify the root cause.
- identified Jan 09, 2024, 06:51 PM UTC
We've identified the issue affecting our EU Litmus Personalize servers and are working to resolve the issue. Most users should see images rendering now but we're continuing to investigate and improve the situation.
- monitoring Jan 09, 2024, 07:30 PM UTC
We're continuing to monitor our mitigation efforts. Most tags/content in our EU region are rendering well. We'll continue to monitor this issue.
- resolved Jan 09, 2024, 08:57 PM UTC
This incident has been resolved. All active content is rendering well in our EU environment.