Litmus experienced a minor incident on July 31, 2024 affecting Email Analytics, lasting 10h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Email Analytics
Update timeline
- identified Jul 31, 2024, 02:33 AM UTC
We are currently experiencing a delay processing Email Analytics data. The root cause is an issue with one of our hosting providers. We expect that once that issue is resolved we will fully process all data without loss.
- monitoring Jul 31, 2024, 05:59 AM UTC
We’re seeing improved Email Analytics processing rates and expect that most customer data is up to date. We will keep monitoring the situation.
- resolved Jul 31, 2024, 01:20 PM UTC
This incident has been resolved.