Lithic incident

Declines with CUSTOMER_ASA_TIMEOUT

Notice Resolved View vendor source →

Lithic experienced a notice incident on September 25, 2024, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 12:39 AM UTC
Resolved
Sep 25, 2024, 12:49 AM UTC
Duration
10m
Detected by Pingoru
Sep 25, 2024, 12:39 AM UTC

Update timeline

  1. resolved Oct 04, 2024, 02:41 AM UTC

    On 9/25, Lithic ASA infrastructure experienced issues processing some requests between 00:39 and 00:49 UTC. This issue caused transactions to have unexpected declines with the result of CUSTOMER_ASA_TIMEOUT even though the ASA request was not sent to customer's ASA responders.