Liongard experienced a notice incident on October 16, 2023 affecting US1 Instance and AUS1 Instance and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2023, 06:46 PM UTC
We are aware of an issue with our Webroot Inspector where child Inspectors are failing with the following error message: Inspection failed at https://unityapi.webrootcloudav.com/service/api/status/gsm/xxxx-xxxx-xxxx-xxxx-xxxx with status code 500: Request failed with status code 500 We have determined this is due to an issue with Webroot's API. See this link for more information: https://community.webroot.com/webroot-universal-reporter-130/skystatus-request-failed-no-parameterless-constructor-defined-355. We do not have an ETA for resolution, but we will update you as new information becomes available.
- resolved Oct 20, 2023, 03:20 PM UTC
We're happy to report that the issue impacting Webroot child Inspectors has been resolved. According to Webroot, they have rolled back changes that were resulting in errors that were causing Liongard Webroot child Inspectors to fail: https://community.webroot.com/unity-api-forum-49/unity-api-skystatus-request-failed-no-parameterless-constructor-defined-for-type-of-system-string-355881 Once devices check-in to receive the update from Webroot, Inspections should complete successfully.