Liongard Outage History

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Liongard had 5 outages in the last 2 years totaling 4316h 51m of downtime — averaging 0.2 incidents per month.

There were 5 Liongard outages since May 22, 2024 totaling 4316h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.liongard.com

Minor March 9, 2026

Monitoring — Service Instance Outage US7

Detected by Pingoru
Mar 09, 2026, 03:49 PM UTC
Resolved
Mar 13, 2026, 04:24 PM UTC
Duration
4d
Affected: US7 Instance
Timeline · 4 updates
  1. investigating Mar 09, 2026, 01:39 PM UTC

    We are currently investigating an issue causing an outage for one of our service instances. Our engineering team is actively working to determine the root cause and restore service as quickly as possible. At this time, we have not yet identified the underlying cause and do not have an estimated time for resolution. We will continue to provide updates as soon as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.

  2. monitoring Mar 09, 2026, 03:49 PM UTC

    The fix has been deployed and we are monitoring currently.

  3. monitoring Mar 09, 2026, 04:59 PM UTC

    The fix has been deployed and we are monitoring currently.

  4. resolved Mar 13, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2025

Liongard Agent Update & SentinelOne False Positive

Detected by Pingoru
Nov 25, 2025, 11:05 PM UTC
Resolved
Dec 18, 2025, 06:47 PM UTC
Duration
22d 19h
Affected: US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 InstanceUS4 InstanceUS5 InstanceUS6 InstanceUS7 InstanceUS8 InstanceUS9 InstanceUS10 InstanceUS11 Instance
Timeline · 4 updates

Read the full incident report →

Notice June 26, 2025

Performance Issues with IT Glue Flexible Assets

Detected by Pingoru
Jun 26, 2025, 11:22 PM UTC
Resolved
Nov 25, 2025, 09:47 PM UTC
Duration
151d 22h
Affected: US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 InstanceUS4 InstanceUS5 InstanceUS6 InstanceUS7 InstanceUS8 InstanceUS9 InstanceUS10 InstanceUS11 Instance
Timeline · 4 updates
  1. investigating Jun 26, 2025, 11:22 PM UTC

    We are currently investigating performance issues affecting IT Glue Flexible Assets. Our team is actively working with Kaseya IT Glue to identify and resolve the root cause of the issue. In the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue We will provide updates as we learn more.

  2. identified Jul 17, 2025, 11:40 PM UTC

    Kaseya IT Glue has identified the issues impacting our IT Glue Flexible Asset integration. They have provided an initial resolution for part of the issue, and we are actively working with them to get to a complete resolution. In the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue

  3. identified Jul 23, 2025, 10:13 PM UTC

    Update on IT Glue Flexible Asset Integration Issue KaseyaIT Glue is taking further steps to fully resolve the IT Glue Flexible Asset integration issue. They plan to release a hotfix on July 31 to address the issue. In the meantime, we continue to recommend that partners use IT Glue Pro Sync, which leverages Core Assets for a more stable experience. This feature is available in Preview for all Liongard partners for a limited time. For details on enabling Pro Sync, please visit: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue

  4. resolved Nov 25, 2025, 09:47 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice May 29, 2024

System Outage - Liongard Leo AI-Powered Support Companion

Detected by Pingoru
May 29, 2024, 04:33 PM UTC
Resolved
May 29, 2024, 06:43 PM UTC
Duration
2h 9m
Affected: US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 InstanceUS4 InstanceUS5 InstanceUS6 InstanceUS7 InstanceUS8 InstanceUS9 InstanceUS10 InstanceUS11 Instance
Timeline · 2 updates
  1. identified May 29, 2024, 04:33 PM UTC

    We are currently experiencing an outage with Leo, our in-platform AI-powered support companion. As a result, Partners will experience longer than usual wait times for support. We are closely monitoring the issue and will provide an update once functionality has been restored.

  2. resolved May 29, 2024, 06:43 PM UTC

    This issue has been resolved and Leo should be functioning normally.

Read the full incident report →

Notice May 22, 2024

aus2 System Outage

Detected by Pingoru
May 22, 2024, 06:00 PM UTC
Resolved
May 23, 2024, 06:00 PM UTC
Duration
1d
Timeline · 1 update
  1. resolved May 23, 2024, 03:27 PM UTC

    On Thursday, May 23, 2024, our aus2 instance experienced a brief outage from 4:07 AM to 4:19 AM AEST. This outage was caused by an underlying AWS issue: some EC2 instances were unavailable in the ap-southeast-2 region. The issue has since been resolved, and systems are operating normally.

Read the full incident report →