Liongard incident

System Outage - Liongard Leo AI-Powered Support Companion

Liongard experienced a notice incident on May 29, 2024 affecting US1 Instance and AUS1 Instance and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started: May 29, 2024, 04:33 PM UTC
Resolved: May 29, 2024, 06:43 PM UTC
Duration: 2h 9m
Detected by Pingoru: May 29, 2024, 04:33 PM UTC

Affected components

US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 Instance

Update timeline

identified May 29, 2024, 04:33 PM UTC

We are currently experiencing an outage with Leo, our in-platform AI-powered support companion. As a result, Partners will experience longer than usual wait times for support. We are closely monitoring the issue and will provide an update once functionality has been restored.
resolved May 29, 2024, 06:43 PM UTC

This issue has been resolved and Leo should be functioning normally.