Liongard Outage History

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Liongard had 5 outages in the last 2 years totaling 4806h 20m of downtime — averaging 0.2 incidents per month.

There were 5 Liongard outages since June 26, 2025 totaling 4806h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.liongard.com

Notice August 3, 2026

US5 Platform Degradation

Detected by Pingoru
Aug 03, 2026, 03:32 PM UTC
Resolved
Aug 18, 2026, 07:02 PM UTC
Duration
15d 3h
Affected: US5 Instance
Timeline · 5 updates
  1. investigating Aug 03, 2026, 03:32 PM UTC

    US5 is currently experiencing platform slowness and intermittent 400 errors caused by database connection exhaustion. Our teams are actively investigating the issue and working to restore normal performance. We will provide additional updates as they become available.

  2. monitoring Aug 03, 2026, 03:37 PM UTC

    We have deployed a change that should improve performance in US5. Our teams are monitoring the environment to confirm continued improvement.

  3. monitoring Aug 06, 2026, 04:23 PM UTC

    We've deployed an additional fix to US5 to resolve the recurring database performance issue. Performance has returned to normal, and we're continuing to monitor closely. Our upcoming August release includes further improvements that will reduce the risk of this recurring issue.

  4. monitoring Aug 18, 2026, 06:53 PM UTC

    This has been resolved.

  5. resolved Aug 18, 2026, 07:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Monitoring — Service Instance Outage US7

Detected by Pingoru
Mar 09, 2026, 03:49 PM UTC
Resolved
Mar 13, 2026, 04:24 PM UTC
Duration
4d
Affected: US7 Instance
Timeline · 4 updates
  1. investigating Mar 09, 2026, 01:39 PM UTC

    We are currently investigating an issue causing an outage for one of our service instances. Our engineering team is actively working to determine the root cause and restore service as quickly as possible. At this time, we have not yet identified the underlying cause and do not have an estimated time for resolution. We will continue to provide updates as soon as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.

  2. monitoring Mar 09, 2026, 03:49 PM UTC

    The fix has been deployed and we are monitoring currently.

  3. monitoring Mar 09, 2026, 04:59 PM UTC

    The fix has been deployed and we are monitoring currently.

  4. resolved Mar 13, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2025

Liongard Agent Update & SentinelOne False Positive

Detected by Pingoru
Nov 25, 2025, 11:05 PM UTC
Resolved
Dec 18, 2025, 06:47 PM UTC
Duration
22d 19h
Affected: US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 InstanceUS4 InstanceUS5 InstanceUS6 InstanceUS7 InstanceUS8 InstanceUS9 InstanceUS10 InstanceUS11 Instance
Timeline · 4 updates

Read the full incident report →

Notice June 26, 2025

Performance Issues with IT Glue Flexible Assets

Detected by Pingoru
Jun 26, 2025, 11:22 PM UTC
Resolved
Nov 25, 2025, 09:47 PM UTC
Duration
151d 22h
Affected: US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 InstanceUS4 InstanceUS5 InstanceUS6 InstanceUS7 InstanceUS8 InstanceUS9 InstanceUS10 InstanceUS11 Instance
Timeline · 4 updates
  1. investigating Jun 26, 2025, 11:22 PM UTC

    We are currently investigating performance issues affecting IT Glue Flexible Assets. Our team is actively working with Kaseya IT Glue to identify and resolve the root cause of the issue. In the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue We will provide updates as we learn more.

  2. identified Jul 17, 2025, 11:40 PM UTC

    Kaseya IT Glue has identified the issues impacting our IT Glue Flexible Asset integration. They have provided an initial resolution for part of the issue, and we are actively working with them to get to a complete resolution. In the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue

  3. identified Jul 23, 2025, 10:13 PM UTC

    Update on IT Glue Flexible Asset Integration Issue KaseyaIT Glue is taking further steps to fully resolve the IT Glue Flexible Asset integration issue. They plan to release a hotfix on July 31 to address the issue. In the meantime, we continue to recommend that partners use IT Glue Pro Sync, which leverages Core Assets for a more stable experience. This feature is available in Preview for all Liongard partners for a limited time. For details on enabling Pro Sync, please visit: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue

  4. resolved Nov 25, 2025, 09:47 PM UTC

    The incident has been resolved.

Read the full incident report →