Linx experienced a major incident on October 20, 2025 affecting Workflows (app.linxsecurity.io), lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:15 AM UTC
We are currently experiencing a major disruption due to disruptions in the AWS US-East-1 region. As a result: • All of our services are impacted. • This is not due to an issue with our application. the disruption is driven by AWS region-wide issues. What we’re doing: • Our engineering and infrastructure teams are coordinating with AWS and monitoring the public AWS Health dashboard for updates. • We are assessing our disaster recovery (DR) plan and preparing to enable a failover or redeployment into a secondary region if required. • We will monitor for updates from AWS and will initiate the failover for our stack if we determine the outage will be prolonged. What you can do: • Please remain patient - we will provide status updates every 30 minutes (or sooner as new information becomes available). • We recommend temporarily postponing any non-critical operations until the system is fully restored. • If you have urgent business-critical needs, please contact our support team at [email protected] with “URGENT: US-East-1 outage impact” in the subject and we’ll prioritize your request. Next update: In ~30 minutes or as soon as we have meaningful new information. Root cause & post-mortem (to follow): Once the incident is resolved, we will publish a full incident report summarizing the cause of the outage, its impact, how our DR plan responded (or will respond), and our plan for improving resilience going forward.
- resolved Oct 20, 2025, 10:11 AM UTC
We are seeing signs of recovery from the ongoing AWS incident impacting the US-East-1 region. We will continue to monitor the situation closely and provide an update once full recovery is confirmed. For more details from AWS, visit https://health.aws.amazon.com/.