Linode incident
Connectivity Issue - between Australia/New-Zealand and Non-Oceanic regions
Linode experienced a minor incident on November 24, 2025 affecting AP-Southeast (Sydney) and AU-MEL (Melbourne) and 1 more component, lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2025, 05:32 PM UTC
Our team is investigating an issue affecting connectivity between our Australia (Melbourne) region and North America. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this region. We will share additional updates as we have more information.
- monitoring Nov 24, 2025, 06:54 PM UTC
At this time we have been able to correct the issues affecting connectivity in our Australia (Melbourne and Sydney) regions and North America (Los Angeles) region. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
- investigating Nov 25, 2025, 03:39 PM UTC
Our investigation found that the issue is also impacting connectivity between New Zealand and other Non-Oceanic regions. Our team has identified the issue affecting connectivity to our Australia and New-Zealand DataCenter. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
- monitoring Nov 25, 2025, 05:58 PM UTC
At this time we have been able to correct the issues affecting connectivity between Australia/New Zealand and other non-Oceanic regions. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
- resolved Dec 02, 2025, 06:31 PM UTC
We haven’t observed any additional connectivity issues between our Australia/New Zealand region and non-Oceanic regions, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
- postmortem Jan 27, 2026, 09:41 PM UTC
Beginning approximately 11:00 UTC on November 19, 2025, Linode-to-Linode traffic between Singapore and Oceania \(Australia/New Zealand\) and intra-Oceania traffic experienced periods of service degradation and delays between ~11:00 UTC and 16:30 UTC due to unexpected onboarding of customer traffic beyond capacity, resulting in suboptimal out-of-country \(OOC\) routing. This issue was mitigated by a combination of route mapping optimizations applied to the customer’s traffic as well as a return of off-line capacity in the region. Spikes in OOC routing subsided on December 23, 2025. To prevent this issue from occurring in the future, we are reviewing our approval process for onboarding large traffic sets as well as how the platform responds to significant increases in traffic to ensure that impact to existing traffic is minimized. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.